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Thursday, September 27 • 1:30pm - 2:15pm
Developing an Employee Engagement Survey that Creates Positive Changes and Positive Morale Across Your Agency - U.S. CITIZENSHIP AND IMMIGRATION SERVICES

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Agencies often conduct employee surveys with the intention to make positive changes based on employee feedback. Learn how U.S. Citizenship and Immigration Services uses their employee engagement survey to spur action based on the survey results they receive. From analyzing these results, U.S. Citizenship and Immigration Services has been able to successfully develop useful communications tools to build trust, credibility and improve employee communications across their agency.
 
Discover what an effective employee engagement survey entails, and how you can take action on the results you receive, including how to:

  • Know your audience
  • Engage employees to help identify communication pain points and develop potential solutions
  • Gain leadership buy-in and support
  • Develop thoughtful communications and marketing strategies  
  • Understand the value of a dedicated communications team and long-term communications strategy

Jane Chung, Field Operations Directorate
U.S. CITIZENSHIP & IMMIGRATION SERVICES

Brett Hollowell, Field Operations Directorate
U.S. CITIZENSHIP & IMMIGRATION SERVICES

Speakers
avatar for Jane Chung

Jane Chung

Field Operations Directorate, U.S. Citizenship and Immigration Services
As communications director at the USCIS Field Operations Directorate, Jane is responsible for developing and implementing the directorate’s strategic communications strategy to streamline internal communications, encourage employee engagement, and enable effective communications... Read More →
avatar for Brett Hollowell

Brett Hollowell

Field Operations Directorate, U.S. Citizenship and Immigration Services
As the change management and communication portfolio owner for the Program Management Office within the US Citizenship and Immigration Services Field Operations Directorate, Brett oversees the application of change management and communication principles and tools to directorate projects... Read More →


Thursday September 27, 2018 1:30pm - 2:15pm
The Westin Arlington Gateway 801 N Glebe Rd, Arlington, VA 22203, USA